SHIPPING POLICY

This Shipping Policy standardizes the whole-process rules of global order processing, candle heat-resistant packaging, logistics transportation and abnormal situation handling, applying equally to all customers and regions worldwide.

We provide permanent complimentary worldwide shipping services for every individual customer order. There is no minimum order value or quantity limit. No shipping fees, handling fees or regional surcharges will be collected during the checkout payment process.

All website transactions are settled only in US dollars. The final checkout price merely contains commodity costs, excluding any extra logistics expenses, ensuring transparent and consistent pricing standards all over the world.

After customers finish payment confirmation, our fulfillment team completes order checking, product integrity inspection, anti-melting sealed packaging and shipment arrangement within 1 to 3 business days.

All cross-border orders follow a unified delivery cycle of 6 to 12 business days across all global territories. No expedited shipping option is available for any home fragrance product category.

Once an order is dispatched from our warehouse, the system automatically generates an official logistics tracking number and sends it to the customer’s reserved email address. Users can check real-time transportation progress anytime conveniently.

Global cross-border delivery may be affected by unavoidable external objective factors including customs clearance delays, national statutory public holidays, high-temperature weather causing wax melting risks and third-party logistics system failures.

All quoted delivery durations are estimated reference values only. We shall not be held legally liable for delivery delays or package status changes caused by uncontrollable external factors beyond our operational scope.

Customers need to independently abide by local imported cosmetic and fragrance commodity regulatory provisions of their country or region. All import tariffs, duties and customs clearance fees incurred during customs inspection shall be borne solely by the purchasing customer.

Our team continuously tracks the logistics status of all global orders. Within the scope stipulated by this policy, we will provide official certification documents and professional support for package breakage, wax melting, loss and other logistics abnormal issues.