REFUND POLICY

This Refund Policy establishes unified, fair return and refund standards for all natural soy wax scented candles, fragrance accessories and home aroma goods. It safeguards the legitimate rights and interests of global customers and standardizes after-sales processing workflows for cross-border home fragrance commodity transactions.

All global orders enjoy a 60-day valid return period starting from the customer’s package delivery confirmation date. All formal return applications must be submitted within this valid timeframe to obtain official inspection and refund eligibility.

Returned scented candles must remain unlit, unused, intact with solid wax, free from melting, scratches or artificial damage. All original outer packaging, glass jars, labels and complete attached accessories must be fully preserved. Burned, melted, opened or artificially damaged candles cannot be accepted for returns due to hygiene safety restrictions.

We support full refunds, partial refunds or equivalent product replacements for quality defects arising from our production and shipping processes, including jar cracking, wax leakage during transit, incorrect scent delivery and packaging damage caused by logistics extrusion.

Customers applying for returns due to product quality faults need to provide clear photos or video proof to verify appearance damage or product abnormalities. Our professional after-sales team will carry out objective evaluation and put forward targeted solutions based on actual conditions.

After returned goods arrive at our designated warehouse and pass official comprehensive inspection, all refund review, verification and capital issuance procedures will be completed within 5 to 10 business days.

All refund amounts are calculated and settled in US dollars according to the original actual payment amount of the order. Refund funds will be returned to the initial payment channel, with the final arrival time subject to the processing rules of banks and payment platforms.

Discounted seasonal candle bundles, limited-edition scented sets and regular-priced single candles follow identical refund regulations. Promotional discounted orders with genuine quality issues will never be denied official after-sales guarantees.

We do not accept unconditional returns caused by personal subjective dislike for fragrance notes, inappropriate scent matching or individual olfactory preferences without objective product quality defects. All return judgments shall abide by official policy standards.

We reserve the right to adjust this Refund Policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes shall be judged and resolved based on the latest officially released policy version.